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General Travel Conditions

 

 

1. Completion of the travel contract  

By
registering online, the customer offers ACT Events Planner; the Adventure
Tours; Fatbikes Tours & Rental Spain from heron referred to
as “ADVENTURE TOURS” the conclusion of a travel contract. This is the result of
the written confirmation by ADVENTURE TOURS, whereby ADVENTURE TOURS will
endeavor to process and send the goods as quickly as possible. The customer is
bound to his offer from receipt of the application.

 

2. Payment and delivery of the travel documents
A damage deposit may be required for equipment, on a
specific type of your from €300+. A booking waiting list deposit maybe required
at (25%) the price of the tour package, until the minimum amount of people for
the tour is satisfied, at which the remaining balance for the tour will be due
in full. Deposits must be made with the conclusion of the contract and receipt
of the security deposit for travel packages or the deposit amount of the tour
price for individual tours. The remaining travel price is to be paid within 24
hours after you a notified the minimum amount of participants is met. The
payment can only be made by our payment services online. The travel documents
are sent at the earliest after receipt of the total price on the account of ADVENTURE
TOURS immediate through our booking system. All documents required for the tour
must be submitted at the time of booking.  All vouchers, coupons must be used at the time
of booking. Any additional services.  Any
additional costs incurred will be charged please, outside the scope of the tour
(for example damage to rental equipment etc, or booking
additional services, extra’s, add-ons, airport / hotel shuttle service). If the
final payment is not received by ADVENTURE TOURS within a reasonable time, ADVENTURE
TOURS reserves the right to cancel the booking.

 

3.   Services
The scope of the contractual services / obligations is
derived from the service description in the prospectus, the details at our website,
as well as from the information given in the travel confirmation. In the case
of unforeseeable events, ADVENTURE TOURS reserves the right to make changes to
the scope of services, which inform the customer when booking. In general we
provide this online platform through which all types of services needed for our
tours, rentals and activities can be reserved, including for example accommodations,
flight booking assistance, and where our partners can advertise their
services. 
 By making a reservation through ADVENTURE
TOURS, you enter into a direct (legally binding) contractual relationship with
the services provider at which you book. From the point at which you make your
reservation, we act solely as an intermediary between you and the provider,
transmitting the details of your reservation to the relevant services provider
and sending you a confirmation email for and on behalf of the services
provider.

 

When rendering reservation on ADVENTURE TOURS WEBSITES, the
information that we disclose is based on the information provided to us by
services providers (Hotels, Rentals, Cars, Cruises, Tours, and Activities). As
such, the services providers are given access to an extranet through which they
are fully responsible for updating all rates, availability and other
information which is displayed on our website. Although we will use reasonable
skill and care in performing our services we will not verify if, and cannot
guarantee that, all information is accurate, complete or correct, nor can we be
held responsible for any errors (including manifest and typographical errors),
any interruptions (whether due to any (temporary and/or partial) breakdown,
repair, upgrade or maintenance of our website or otherwise), inaccurate,
misleading or untrue information or non-delivery of information. Each
accommodation provider remains responsible at all times for the accuracy,
completeness and correctness of the (descriptive) information (including the
rates and availability) displayed on our website. Our website does not constitute
and should not be regarded as a recommendation or endorsement of the quality,
service level, qualification or (star) rating of any accommodations made
available.

Our
services are made available for personal and non-commercial use only.
Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g.
spider, scrape), display, download or reproduce any content or information,
software, products or services available on our website for any commercial or
competitive activity or purpose.   

What’s included:   

The equipment you are renting plus safety gear (i.e. helmet)  

Accommodation only in week package tour

Tour Guide 

Technical Service   

 

What’s NOT included:   

Meals & Drinks, 

Flights / Flight Booking

Supplemental single room, 

Medical Insurance,

Extreme Sport Insurance,

Comprehensive Damage/Theft Insurance,

Other Activities not included in tour,

Other perks

 

4.   Performance and price changes – BEST PRICE GUARANTEE
The individual travel services are carefully selected, planned and assembled by
ADVENTURE TOURS . Changes and deviations of individual
services / obligations from the agreed content of the travel contract, which
are necessary after conclusion of the contract (for example changes in the
route), are possible insofar as they are not substantial and do not affect the
overall trip of the journey. ADVENTURE TOURS reserves the right to change the
prices every 6 months of our tours, services, activities, and rental equipment.
Customers who have incomplete, unpaid bookings will have to pay current listed price
for tours, services, activities, rentals etc that
ADVENTURE TOURS offers at checkout. This includes, items in your wish list or
favorites.     Please
see our documentation for what each tour, or packaged tour price includes.  Some tours do not include the price of accommodation,
or other services.

The prices on our site are highly competitive. 
Sometimes cheaper rates are available on our website for a specific stay at a
property, however, these rates made by accommodations providers may carry
special restrictions and conditions, for example in respect to cancellation and
refund. Please check the room and rate details thoroughly for any such
conditions prior to making your reservation. Obvious
errors and mistakes (including misprints) are not binding. All special offers
and promotions are marked as such.

 

5. Credit Card and Payment Processing

If applicable and available, certain accommodation providers
offer the opportunity for reservations to be paid (wholly or partly and as
required under the payment policy of the accommodation) to the accommodation
provider during the reservation process by means of secure online payment (all
to the extent offered and supported by your bank). Payment is safely processed
from your credit/debit card, Stripe, Paypal, pay service or
bank account to the bank account of the accommodation provider through a third
party payment processor.

For certain rates or special offers, please note that your
credit card may be pre-authorized or charged (sometimes without any option for
refund) upon reservation and confirmation of the booking. Please check the room
details thoroughly for any such conditions prior to making your reservation.

For security deposits, your credit card must be pre-authorized upon
reservation and confirmation of the booking. This ensures that incase of
damage, the credit is available to charge for damages. When the
pre-authorization is declined, the booking will not go through. We do allow
case by case, a cash security deposit.

<   6.      Transfer, replacement
If the customer requires changes to the booked services (change of booking)
after conclusion of the contract, a processing fee from € 50.-
per booking or per booked person will be charged up to the 32nd day before
departure. The customer may be replaced by a third party until the 1 day before
the beginning of the journey, provided that the latter meets the special travel
requirements and does not preclude his / her participation from statutory
regulations or official orders.

 

<   7.      Cancellations
The customer may at any time withdraw from the travel
contract prior to departure only on travel packages. Significant is the receipt
of the declaration of rescission at ADVENTURE TOURS. The declaration by
registered email is recommended. If the customer withdraws from the travel
contract or does not accept the travel, ADVENTURE TOURS can demand reasonable
compensation for the precautions and expenses. The calculation of the
compensation is the time when the first contractual service starts, when
booking a travel package, the booking of several single service credits. This
date is also valid as a travel date for all other services. These lump-sum
withdrawal costs are:
• Up to 30 days prior to tour, 20% of the travel price
• Up to 15 days prior to tour, 40% of the travel price
• Up to 7 days prior to tour, 60% of the travel price
• Shorter than 6 days or in case of non-arrival of the trip 100% of the travel
price of the proportionate part of the trip price which is lost to the canceled
persons. ADVENTURE TOURS and the customer is however in each individual case
the right to prove a higher or lower damage.

 

No-Shows There is no refund for no-shows, because of time
constraints we only allow.  You have a
25-minute grace period to arrive for the scheduled meeting time at the pickup,
or base camp for a tour. No-shows or clients who arrive 25 minutes past their meeting
time will lose their tour and will not receive a refund for the rental payment
unless previously confirmed by ADVENTURE TOURS. The meeting time is important,
because all safety & operation information is discussed. Therefore we
recommend on some tours to read our safety & operation in the contract policy for
specific tours.

 

Reservations with partner services:
By making a reservation with an accommodation provider or partner, you accept
and agree to the relevant cancellation and no-show policy of that accommodation
provider / partner, and to any additional (delivery) terms and conditions of
the accommodation provider that may apply to your reservation or during your
stay, including for services rendered and/or products offered by the
accommodation provider (the delivery terms and conditions of an accommodation
provider can be obtained with the relevant accommodation provider). The general
cancellation and no-show policy of each accommodation provider is made
available on our partner’s website, during the reservation procedure and in the
confirmation email. Please note that certain rates or special offers are not
eligible for cancellation or change. Please check the room details thoroughly
for any such conditions prior to making your reservation. Late payment, wrong
bank, debit or credit card details, invalid credit/debit cards or insufficient
funds are for your own risk and account and you shall not be entitled to any
refund of any (non-refundable) prepaid amount unless the partner agrees or
allows otherwise under its (pre)payment and cancellation policy.

 

If you wish to review, adjust or
cancel your reservation, please revert to the confirmation email and follow the
instructions therein. Please note that you may be charged for your cancellation
in accordance with the accommodation provider’s cancellation, (pre)payment and
no-show policy or not be entitled to any repayment of any (pre)paid amount. If
we are booking the accommodation or partner service for you, you must accept
the partner’s cancellation policy. We recommend that you read the cancellation,
(pre)payment and no-show policy of the accommodation / service provider
carefully prior to making your reservation and remember to make further
payments on time as may be required for the relevant reservation.

 

  1. Withdrawal, cancellation by ADVENTURE TOURS  
    ADVENTURE TOURS  may withdraw from
    the travel contract prior to commencement of the journey or terminate it
    after the journey has started:
    A) if the deposit or the final payment of the customer has not been
    received by ADVENTURE TOURS  in
    accordance with our contract, policies & terms and conditions, or
    General Travel Conditions.
    (B) failing to comply with a time limit if the traveler has a lasting
    disruption to the execution of the journey or if he is unlawful to such
    extent that the immediate termination of the contract is justified, e.g.
    In the case of repeated infringements of orders of the Tour guide or
    grossly reckless handling of the rental equipment or during the tour.

In this case of (A) or (B), ADVENTURE
TOURS reserves the right to the keep all monies received.

C) up to 2
weeks prior to tour, if the minimum number of participants is not reached. Any
payments already made will be reimbursed to the customer.

D) until 2 weeks before tour, if the
execution of the trip for
ADVENTURE TOURS  is therefore unreasonable,
because e.g. Due to a low booking volume, the expenses incurred by ADVENTURE
TOURS  in the event of the journey will
be an exceedance of the victim’s limit in relation to the journey. Funded
payments will be repaid without delay.

E)  When accommodation is not available for the time frame you selected, we will procure a 98% refund, 2 % goes towards administrative fee. 

 

  1. Exceptional circumstances
    If the voyage is considerably impeded, endangered
    or impaired as a result of unforeseeable force majeure, natural
    catastrophes, strikes, crises or official orders (territorial barriers),
    the journey may terminate the travel contract. ADVENTURE TOURS is entitled
    to demand reasonable compensation for the services already rendered or to
    be completed upon completion of the journey. ADVENTURE TOURS is obliged to
    take the necessary measures, in particular, to transport the passengers back.
    Any additional costs resulting from this shall be paid in half by the
    parties. A credit voucher may be issued to the participants of the tour
    depending on the partner’s policies. In this event ADVENTURE TOURS reserves
    the right to the travel price, but must allow the value of the saved
    expenses to be deducted.

 

  1. Liability
    ADVENTURE TOURS is responsible for the careful preparation of travel, the
    careful selection and supervision of the service providers, the
    correctness of the service description, the correct provision of the
    agreed services as well as a fault of the persons entrusted with the
    provision of services, but can make no guarantees. ADVENTURE TOURS always
    works diligently to pay attention to details, but mistakes may happen, we
    will work hard to find a solution.

 

  1. Limitation of Liability, Liability of Customer / Traveler
    ADVENTURE TOURS is not liable for any breach of duty in connection with
    third-party services which are merely communicated, provided that these
    are expressly identified as such in the invitation to tender.
    ADVENTURE TOURS is also not liable for damages caused by unforeseeable
    events of force majeure (strike, natural catastrophe, stretching or
    similar) or non-attributable actions of third parties. The contractual
    liability of ADVENTURE TOURS is limited to the triple travel price,
    provided that – with the exception of corporeal damages – the damage
    suffered by the traveler is neither deliberate nor grossly negligent. The
    liability for damage to property is limited from € amount per person for
    all claims for compensation of the traveler for unauthorized actions which
    are not based on willful intent or gross negligence determined by the
    travel insurance. The traveler is liable for all the disadvantages caused
    by omitted, incorrect or incomplete information in the travel application,
    provided that he is responsible for this. The traveler is responsible for
    his physical and health condition as well as his own safety during the
    guided tours. He is required to carry and carry sufficient protective
    clothing and to always check his driving skills critically. ADVENTURE
    TOURS does not undertake any obligation to check the rentals, even 
    if Tourguide will endeavor to adjust the route selection to suit travelers’ abilities. There is always the possibility to ask the Tourguide to drive over difficult passages.
    In order to clarify and regulate the specific risks, the traveler signs a
    declaration of liability at the same time as the booking, which forms part
    of the travel contract. Without this explanation the booking of ADVENTURE
    TOURS cannot be confirmed. The traveler is liable for damage to the equipment
    caused by himself. In the event of damage not caused by the traveler
    (engine damage, stone impact, etc.),  damage caused by the fall,
    ADVENTURE TOURS shall bear the costs of repairing the bike at the renters expense. In order to
    reduce the financial burden in the event of a claim, ADVENTURE TOURS has
    taken out  liability insurance for all tours. Please
    see our policies page for complete liability information.

 

  1.  Disclaimer

Subject to the limitations set out
in these terms and conditions and to the extent permitted by law, we shall only
be liable for direct damages actually suffered*, paid or incurred by you due to
an attributable shortcoming of our obligations in respect to our services, up
to an aggregate amount of the aggregate cost of your reservation as set out in
the confirmation email (whether for one event or series of connected events).
*With exception to those conditions set forth in our tour operation contract.

 

However and to the extent permitted
by law, neither we nor any of our officers, directors, employees,
representatives, subsidiaries, affiliated companies, distributors, affiliate
(distribution) partners, licensees, agents or others involved in creating,
sponsoring, promoting, or otherwise making available the site and its contents
shall be liable for (i) any punitive, special,
indirect or consequential loss or damages, any loss of production, loss of
profit, loss of revenue, loss of contract, loss of or damage to goodwill or
reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive)
information (including rates, availability and ratings) of the accommodation as
made available on our website, (iii) the services rendered or the products
offered by the accommodation provider or other business partners, (iv) any
(direct, indirect, consequential or punitive) damages, losses or costs
suffered, incurred or paid by you, pursuant to, arising out of or in connection
with the use, inability to use or delay of our website, or (v) any (personal)
injury, death, property damage, or other (direct, indirect, special,
consequential or punitive) damages, losses or costs suffered, incurred or paid
by you, whether due to (legal) acts, errors, breaches, (gross) negligence,
willful misconduct, omissions, non-performance, misrepresentations, tort or
strict liability by or (wholly or partly) attributable to the accommodation or
any of our other business partners (including any of their employees,
directors, officers, agents, representatives or affiliated companies) whose
products or service are (directly or indirectly) made available, offered or
promoted on or through the website, including any (partial) cancellation,
overbooking, strike, force majeure or any other event beyond our control.

 

Whether the property you stay at
charges you (or has charged you) for your room, or we are facilitating the
payment of the room price, you agree and acknowledge that the property is at
all times responsible for the collection, withholding, remittance and payment
of the applicable taxes due on the total amount of the room price to the
relevant tax authorities. Booking.com is not liable or responsible for the
remittance, collection, withholding or payment of the relevant taxes due on the
room price to the relevant tax authorities.

 

  1. Identity of the exporting airline on booked flights
    Customers are responsible for booking their own airline flights. ADVENTURE
    TOURS can make suggestions, recommendations or discounts.  When the customer has travel problems
    and does not arrive in time for the start of a tour, activity or rental,
    there are no refunds, but in some cases ADVENTURE TOURS may issue a credit
    voucher – expenses.

  

  1. Guarantee, remedies, co-operation obligations
    ADVENTURE TOURS endeavors to carefully select and compile the individual
    travel services, monitor the service providers on an ongoing basis, and
    thus ensure maximum customer satisfaction. Nevertheless, for various
    reasons, individual services may have shortcomings from the passenger’s
    point of view, which are not only a matter of inconvenience, but also a
    detrimental effect on travel. If the travel or individual travel services
    are not provided in accordance with the agreement, the traveler can ask
    for assistance at tour guide or directly at ADVENTURE TOURS
    .
    For the duration of the non-contractual service provision, the
    traveler, insofar as he does not culpably stop the notification of the
    defect, may demand a corresponding reduction in the price of the ticket.
    If the journey is caused by a significant shortcoming and is not remedied
    by ADVENTURE TOURS within a reasonable time, the traveler is entitled to
    terminate the travel contract. The determination of such a deadline is not
    necessary if the remedy is impossible, this is refused by tour guide or by
    ADVENTURE TOURS or an immediate termination of the contract is justified
    by a special interest of the customer. If the traveler wishes to avail
    himself of ADVENTURE TOURS for reduction, compensation or other reasons,
    these claims shall be registered only within one month after the
    contractually scheduled termination of the journey at ADVENTURE TOURS, Los
    Gallardos Spain. The receipt of the entitlement
    to claim at ADVENTURE TOURS shall be decisive for compliance with this
    deadline. The traveler is legally obligated to take part in the event of
    any performance disturbances, to avoid damage or to keep as low as
    possible. The traveler is also obligated to notify tour guide in good time
    of imminent dangers, The overloading of your own
    car, possibly defects on the motorcycle etc.

 

  1. Agreement  on the validity of the Montreal Convention (28 May 1999)
    The traveler hereby agrees with the tour operator that he will not be
    responsible for the rights conferred on him by the Montreal Convention, in
    particular compensation for non-promotion, flight delays, overbooking,
    cancellation of flights or delayed arrival of travel luggage. The carrier
    operating in the name of the traveler. Only if and insofar as the traveler
    is unable to enforce his claim for compensation against the airline, he
    reserves the right to assert these rights against ADVENTURE TOURS . A loss of rights for the traveler is expressly
    excluded by this agreement. Credit for travel price reduction: If the
    traveler receives compensation payments pursuant to the Montreal
    Convention or its Implementing Regulations, he / she agrees now to apply these
    payments for possible warranty claims against ADVENTURE TOURS pursuant to
    Art. Paragraph 13 of these GTC’s.

 

  1. Passport, Visas and Health Regulations
    The traveler is responsible for compliance with
    all passport, visa and health regulations important for the execution of
    the trip. This applies in particular to carrying a valid driving license when
    needed to use supplied rental equipment (i.e. Jeeps, Motorcycles, Autos that require a driver’s license). Any
    inconvenience that the traveler may incur as a result of non-compliance
    shall be borne by him, except in the event of a culpable misuse or
    non-disclosure of ADVENTURE TOURS . ADVENTURE
    TOURS is committed to inform German or other nationals about important
    provisions; The competent consulate will provide
    information on nationals of other countries.

EU Citizens:   

For European citizens, the law mandates
a valid EHIC card is required for travel.

NO
EHIC Card and Proof of Insurance uploaded at time of booking, no tour!

PLUS we highly recommend supplemental
insurance that covers you for extreme sports. We can recommend

For UK (other EU members)

SnowCard https://www.snowcard.co.uk/

orhttps://www.sportscoverdirect.com/insurance/mountain-bike-insurance/
https://www.sportscoverdirect.com/sports-accident-insurance/

Germany:

Extreme sports coverage is called Extremsportversicherung

https://www.allianz.de/vorsorge/unfallversicherung/extremsport-versicherung/

Spain:

Seguro de deportes extremos

https://www.intermundial.es/seguros-deportivos/seguro-totalsports?gclid=Cj0KCQiA7dHSBRDEARIsAJhAHwhGIRVYe3aaYR4kktb9rkz-KA0o1jKLZqRceKfItBi1WqGFDLWqhKQaAkG0EALw_wcB

USA:

Check with your insurance provider or
travel agent. There are many expiate travel insurances. You can also contact
snow card or sportscoverdirect, to see if they will
cover you.

 

  1. Invalidity of Provisions
    The invalidity of individual provisions of the
    travel contract or these travel conditions does not also result in the
    invalidity of the entire travel contract.

 

  1. Right, jurisdiction
    The interpretation of these travel conditions,
    the travel agreement as well as all claims of the contractual parties are
    governed exclusively by German law. The jurisdiction of ADVENTURE TOURS is
    Spain. For complaints from
    ADVENTURE TOURS  against the
    traveler is the place of residence of the traveler, unless the action is
    directed against a full buyer; In this case the court of jurisdiction
    shall be Spain.

To the extent permitted by law,
these terms and conditions and the provision of our services shall be governed
by and construed in accordance with law and any dispute arising out of these
general terms and conditions and our services shall exclusively be submitted to
the competent courts in our country.

The original UK English version of
these terms and conditions may have been translated into other languages. The
translated version is a courtesy and office translation only and you cannot
derive any rights from the translated version. In the event of a dispute about
the contents or interpretation of these terms and conditions or inconsistency
or discrepancy between the UK English version and any other language version of
these terms and conditions, the UK English language version to the extent
permitted by law shall apply, prevail and be conclusive. The UK English version
is available on our website (by selecting UK English language) or shall be sent
to you upon your written request.

If any provision of these terms and
conditions is or becomes invalid, unenforceable or non-binding, you shall
remain bound by all other provisions hereof. In such event, such invalid
provision shall nonetheless be enforced to the fullest extent permitted by
applicable law, and you will at least agree to accept a similar effect as the
invalid, unenforceable or non-binding provision, given the contents and purpose
of these terms and conditions.

 

19. Organizer of the event
ADVENTURE TOURS,  see our Impress page for Parent
Company Owner